BUSINESS DAYS
Sourcing, procurement, quality checking and packing before dispatch.
NONE UNIT // LOGISTICS
SHIPPING SYSTEM
Order preparation, transit estimates and route controls for every dispatched unit.
FREE SHIPPING // EUROPE + US/CANADA + AUSTRALIA/NEW ZEALAND
ROUTE PROTOCOL // 01
-
01
ORDER
CONFIRMED -
02
QUALITY
CONTROL -
03
DISPATCHED
+ TRACKED -
04
LOCAL
DELIVERY
SYSTEM 01
DELIVERY WINDOW
BUSINESS DAYS
Estimated carrier transit after dispatch, depending on destination.
BUSINESS DAYS
The usual full window from order placement to delivery.
SYSTEM 02
REGION MATRIX
ROUTE
DESTINATION
TRANSIT
STATUS
EU-01
Major European countries
7–12 DAYS
ACTIVE
EU-02
UK, Switzerland, Nordics, Eastern Europe, islands + remote areas
10–18 DAYS
ACTIVE
NA-01
United States + Canada
8–15 DAYS
ACTIVE
NA-02
Remote United States + Canada
12–20 DAYS
REMOTE
AP-01
Australia + New Zealand
10–20 DAYS
ACTIVE
AVAILABILITY RULE: We ship to Europe, the United States, Canada, Australia and New Zealand. Africa, most of Asia, South America and other unsupported regions are temporarily unavailable.
SYSTEM 03 // SIGNAL TRACE
TRACK THE UNIT
Tracking information is sent by email after dispatch when available. The first carrier scan can take several days to appear.
CONTACT SUPPORT- 01CHECK DISPATCH EMAILOpen the tracking link sent after shipment.
- 02ALLOW FIRST SCANCarrier activity may not appear immediately.
- 03REPORT A DELAYSend your order number so we can check the route.
SYSTEM 04
DELIVERY CONTROLS
01ADDRESS CHANGES
Check your address before ordering. Contact us as soon as possible if it must be changed; updates cannot be guaranteed after processing or dispatch begins.
02CUSTOMS + DUTIES
Destination duties, taxes or import fees are the customer's responsibility unless they are clearly shown as included at ACTIVE.
03ROUTE DELAYS
Customs inspection, local carrier delays, weather, holidays and address issues can extend the estimate. Contact us if a shipment stops updating.
04FREE SHIPPING
Free shipping applies to orders sent to countries and regions currently available at ACTIVE. No minimum purchase is required.