FAQs
Ordering
What payment method does LBL accept?
What payment method does LBL accept?
LBL accepts a variety of payment methods through Shopify Payments. These include major credit cards such as Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal, Apple Pay, Google Pay, and other local payment methods depending on your region.
What size should I choose?
What size should I choose?
To find the perfect size, please refer to our detailed size chart available on each product page. Here are some general guidelines:
- Check the Size Chart: Each product page includes a size chart with measurements in both inches and centimeters.
- Measure Yourself: Use a measuring tape to measure your bust, waist, and hips, and compare your measurements to the size chart.
- Fit Preference: Consider how you like your clothes to fit (e.g., tight, regular, or loose) and choose a size accordingly.
If you’re still unsure about which size to choose, feel free to contact our customer service team at support@lblmens.com for assistance.
What are the shipping costs?
What are the shipping costs?
We offer free shipping on all orders shipped to countries and regions currently available at checkout. No minimum purchase is required.
For more details, please refer to our Shipping Policy.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently offer free shipping to the countries and regions available at checkout, including Europe, the United States, and Canada. Africa, Asia, South America, and other unsupported regions are temporarily unavailable at checkout.
How long will it take to receive my order?
How long will it take to receive my order?
Orders require 3-5 business days for sourcing, quality checking, and packing before dispatch. After dispatch, transit usually takes 7-20 business days depending on destination; most orders arrive within 10-25 business days from the order date.
For more details, please refer to our Shipping Policy.
Can I change or cancel my order once it’s been placed?
Can I change or cancel my order once it’s been placed?
You can change or cancel your order within 1-2 days of placing it. Once the order has shipped, modifications are no longer possible.
For assistance, please contact our customer service team at support@lblmens.com
Returns and Refunds
How do I return a product?
How do I return a product?
- Find Order and SKU: Locate your order confirmation email and note the order number and SKU of the product.
- Contact Us: Email support@lblmens.com with your order number, SKU, and reason for return.
- Follow Instructions: Our team will provide return instructions and the return address.
- Package the Product: Pack the product in its original packaging with all accessories.
- Ship the Product: Send the package to the provided return address and obtain a tracking number.
- Receive Refund or Replacement: We will process your refund or send a replacement once we receive and inspect the returned product.
For more details, refer to our Return Policy. If you have further questions, contact us.
How long will it take to receive my refund?
How long will it take to receive my refund?
Once we receive and inspect your returned product, the refund process will begin. Refunds typically take:
- Inspection and Processing: 3-5 business days
- Bank Processing Time: 5-10 business days
Overall, you can expect to receive your refund within 8-15 business days after we receive your returned product.
For more details, please refer to our Return and Refund Policy. If you have further questions, feel free to contact us.